After – sales service of engineering industrial assets

Autore: Gonzalez-Prida Diaz V. Crespo Marquez A. Casa Editrice: Springer  Anno Edizione: 2014 Edizione: 1 ISBN: 9783319037097 Pagine: 318 Costo: 135,19 Euro (*) Materia: Ingegneria e Tecnologie Management - Qualità Qualità & Ingegneria del Software Sicurezza e Normativa Informatica Testi stranieri Lingua: Inglese

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.